Manage
Effortlessly
Submit and track complaints about infrastructure, IT equipment, or facilities. Real-time updates. Professional support.
Manage
How Snap2Fix Works
From complaint submission to resolution — see the complete workflow in action
COMPLAINT SUBMISSION
BACKEND PROCESSING
ADMIN & ASSIGNMENT
RESOLUTION
trigger
End User
Student / Staff / Guest submits complaint via Web Portal
Connected
action
Next.js Web App
Login • Guest Complaint • QR Scan • Upload Image • Track
Connected
action
API Validation
Zod validation • Image upload • Generate tracking token
Connected
condition
Gemini AI Routing
Analyze description • Find department • Confidence score
Connected
action
Supabase Backend
PostgreSQL • Auth • Storage • Realtime subscriptions
Connected
action
React Native App
Admin • Technician • Super Admin mobile dashboards
Connected
action
Realtime Notification
Push updates to Web & Mobile • Live status sync
Connected
action
Admin Dashboard
View department complaints • Manage assignments
Connected
action
Assign Technician
Route complaint to available technician • Status → In Progress
Connected
output
Complaint Resolved
Status → Completed • User notified • Timeline updated
Connected
action
Technician Repairs
Visit location • Diagnose & fix issue • On-site resolution
Connected
action
Upload Proof
After photo • Completion notes • Before/After comparison
Connected
Interactive workflow diagram — drag nodes to explore the complete system
Report the issue, track the solution.
Snap2Fix makes facility complaints effortless scan a QR code, upload a photo, and follow your issue from submission to resolution in real time.
Complaint Status
#SF-2847
Submitted
Assigned to Technician
Work in Progress
Completed
Everything You Need to Manage Complaints
Powerful features designed to streamline facility management and improve response times
QR Code Scanning
Instant location detection with QR codes for accurate complaint submission.
Photo Evidence
Upload photos to provide visual context for faster issue resolution.
AI-Powered Routing
Smart department assignment using Google Gemini AI technology.
Real-time Tracking
Monitor your complaint status from submission to completion.
Quick Resolution
Average response time under 24 hours for all complaints.
Secure & Private
Your data is encrypted and handled with enterprise-level security.
Ready to Get Started?
Join hundreds of organizations using Snap2Fix to streamline their facility management