Last Updated: February 14, 2026
Welcome to Snap2Fix ("we", "our", "us"). Snap2Fix is a digital complaint and issue management platform designed to help institutions and organizations efficiently report, track, and resolve issues. By using our platform, you agree to this Privacy Policy.
1. Information We Collect
Account Information
- •Full name
- •Email address
- •Phone number
- •User role (User, Technician, Admin, Super Admin)
- •Organization affiliation
Complaint Information
- •Complaint category and description
- •Uploaded photos (if provided)
- •Location details via QR scan or manual selection
- •Submission timestamps and status history
Technical Information
- •Device and operating system details
- •App version
- •IP address and log data for security purposes
2. How We Use Your Information
- •Process and manage complaints
- •Assign issues to technicians
- •Send notifications and updates
- •Improve system performance and user experience
- •Ensure security and prevent misuse
- •Generate internal organizational reports
We do not use your personal data for advertising purposes.
3. Information Sharing
We do not sell or rent your personal information. Your data may be shared only with:
- •Authorized technicians and administrators within your organization
- •Platform service providers (database, hosting, notifications)
- •Law enforcement authorities when required by law
4. Data Storage and Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), secure database infrastructure, and role-based access control. While we strive to protect your information, no system can guarantee absolute security.
5. Data Retention
- •As long as your account remains active
- •As required by your organization's policies
- •As required by applicable laws
You may request deletion of your data, subject to verification and legal obligations.
6. Notifications and Communications
Snap2Fix may send push notifications, email updates, and in-app alerts related to complaint status and system updates. You can manage notification preferences within the app.
7. Cookies and Tracking (Web Version)
For web users, we may use cookies and similar technologies to maintain sessions and improve performance. You can manage cookie settings in your browser.
8. User Rights
- •Access your personal data
- •Correct inaccurate information
- •Request deletion of your data
- •Withdraw communication consent
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors without proper authorization.
10. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after changes indicates acceptance of the revised policy.